Q & A
Delivery to Okinawa will be 1,650 yen (tax included), and delivery to Non -Okinawa will be 770 yen (tax included).
- Currently, we are holding a campaign to be free shipping for more than 5,500 yen (tax included).
It will be delivered by Yamato Transport.
If you wish to deliver by Sagawa Express, we will receive a separate fee of 1,000 yen (tax included).
If you have the stock of your order and pay by card payment, we will ship it within 1-2 business days in principle. Domestic delivery will be arrived 1 to 3 days after shipment.
- In the case of a remote area, it may take days.
- In the case of payment by bank transfer, we will ship it after payment is confirmed.
When ordering, please enter "If you are absent, go to the delivery BOX if you are absent". That will be described on the delivery slip of the delivery company.
Please select the desired date and time on your order screen. * Some areas cannot be specified in some cases.
You can check from the night of the shipping date on the website of each delivery company.
Please enter the "Inquiry slip number" described in the "Product Shipping Information" email sent after shipping from our shop. You can check the delivery status.
If you do not know the "Inquiry slip number", please contact the support center. I will investigate.
Delivery is possible by International Post EMS.
Please check the post office guidance for countries and regions that can be delivered.
I'm sorry. In the case of delivery overseas, the date and time specification cannot be accepted.
We have been closed for shipments for weekends and holidays, Obon, and year -end and New Year holidays.
There are 6 stores (as of May 2024).
- Business hours vary depending on each store, so please check before you come.
Please contact the Sunny & Company Support Center.
Email: info@sunnyandCompany.com
Business hours are weekdays from 10:00 to 13:00, 15:00 to 17:00
is. We have a holiday on weekends and holidays.
- Depending on the content, it may take time to give a reply or may not be able to respond. Please understand in advance.
Anyone can order.
- Points are given to members of the members.
You can order.
I'm sorry. We do not accept orders by phone, email, or fax. Please understand.
You can order. We will deliver it by International Post EMS.
Please check the post office website for countries and regions that can be delivered.
Please be assured. Customer personal information is encrypted and sent to the shop.
The encryption method uses an SSL encryption system.
Member customers can check the shopping history from the "purchase history".
If you are not a member, please check the email sent from our shop.
You can cancel (change) before shipping. Please contact the support center as soon as possible.
After putting the first product in your shopping basket, you can click the "Continue Shopping" button on the "Shopping basket" page, and you can keep ordering the first product in the shopping basket.
I'm sorry. In principle, we have reply within 2 business days, but there is a possibility that e -mails from our shop have been blocked or sorted to spam folders.
First of all, please check if there is any corresponding point from the following page.
> Usage guide (if you do not receive email)
If you still do not solve it, please contact the support center.
If you contact us by email, please make a phone number just in case.
We are holding a campaign that will be free shipping for a total of 5,500 yen or more of the purchase price.
If you cut the paper tag, we will not be able to deal with it.
Returns are not accepted except for defective products, accidents during delivery, or erroneous delivery.
For exchanges, please contact the port center within 7 days after receiving the product.
Please note that we cannot respond if any of the following is the following.
- You can see any evidence of used or used
- 7 days have passed since the product received
- There is a lack of packaging materials at the time of returning the product, the enclosure at the time of handing over, and the packing material
We cannot accept returns due to differences in the size and color of the customer, but if the product is unused with a paper tag, it will be accepted by replacement. Please contact the support center within 7 days after the product receipt. In this case, the round -trip shipping fee will be borne by the customer.
* We are trying to reproduce the real thing as much as possible, but the difference may occur depending on the light source of the location where you can see the monitor, browser, and product. Please understand.
We apologize for any inconvenience. After confirming the status of the product, we will take the replacement procedure.
Sorry to trouble you, but please contact the support center within 7 days after receiving the product.
yes. Please order a "gift kit" (paid 220 yen (tax included)) when ordering.
Please enter the address of the delivery destination on the "Delivery destination specification" screen.
yes. The name of the orderer will be described in the delivery company of the delivery company, "It is a gift from XX".
No, please be assured. Documents with the amount of money are not enclosed
I'm sorry. There is no bonito.
It will be given to the registered orderer.
The accumulated points can be used as 1 yen per point.
- The grant is only for the product price, and the shipping and consumption tax are not eligible.
After the cancellation process, the points of the acquisition are canceled.
After the cancellation process, the point for use will be returned. In addition, it may take time to return. Please note in advance.
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Applying for e -mail magazine distribution
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